A new application for piped water service connection may be made in person at the Cayman Water offices located in the Regatta Office Park on West Bay Road.
The cash office is located on the fourth floor of the Windward 3 building and is open from 8:30 AM to 4:30 PM, Monday - Friday.
Download the Customer Service Application PDF form, print it, fill it out, and fax it to the Cayman Water offices, at fax number 345 945-4191. A recent copy of your Land Registry document must accompany the application.
To fax in your application, please download the Service Application PDF form, print it, fill it out, and fax it to the Cayman Water offices, at fax number 345 945-4191.
There is no application fee required.
Cayman Water will only open new customer accounts in the name of the owner of a premises. Proof of ownership, in the form of a copy of the land registry certificate, is required at water supply agreement contract signing.
Tenants should check with their landlord to arrange the mailing of Cayman Water bills sent to the tenant's billing address.
New service applications may take up to ten business days to process and you will be notified by mail or email once the application review is complete. Your notification will include the location of the service connection on your premises and important information you will require in order to prepare your premises for connection to the new Cayman Water service connection and meter.