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MyAccount Customer Login
Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

How to Apply For Water Service

Apply Online

This is the easiest way to apply for new water service. You will need to have an electronic copy of your Land Registry document in order to start the online application.

Click here to start your online application.

Apply in Person

A new application for piped water service connection may be made in person at the Cayman Water offices located in the Regatta Office Park on West Bay Road.

The cash office is located on the fourth floor of the Windward 3 building and is open from 8:30 AM to 4:30 PM, Monday – Friday.

Apply by Fax

Download the Customer Service Application PDF form, print it, fill it out, and fax it to the Cayman Water offices. Our fax number is 345-945-4191.

A recent copy of your Land Registry document must accompany the application.

Things to know when applying

There is no application fee required.

Cayman Water will only open new customer accounts in the name of the owner of a premises. Proof of ownership, in the form of a copy of the land registry certificate, is required as part of your application. Contracts cannot be initiated without a copy of the Land Registry certificate on file.

Tenants should check with their landlord to arrange the mailing of Cayman Water bills to be sent to the tenant’s billing address.

New service applications may take up to ten business days to process. You will be notified by mail or email once the application review is complete. Your notification will include the location of the service connection on your premises and important information required to prepare your premises for the Cayman Water service connection and meter.

Have questions?

If you have questions about starting new water service, please call the Cayman Water Customer Service office at 345-945-4277.

You can also fill out the Contact Us form here.

Feel free to stop by our office any time between 8:30 AM and 4:30 PM Monday – Friday.

How to Contact Us

Main Office Address
Regatta Office Park, Windward Three,
4th floor, West Bay Rd.

Key Phone Numbers
Main-345-945-4277
Fax – 345-949-2957
Emergency – 345-945-4347

Email Addresses
General – info@caymanwater.com
Service – service@caymanwater.com
Jobs – jobs@caymanwater.com

Key Links

MyAccount Login

Report an Issue

Our History

Learn about the water desalination plants in Cayman.

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Customer Service Office Reopening

 

In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

1. A maximum of 2 customers will be allowed to be in the office at any time;
2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
3. All visiting customers must wear a face mask while in the building;

We have multiple bill payment avenues open which include:

1. Paying through online banking
2. Paying online using My Account portal – https://myaccount.caymanwater.com
3. Paying by telephone by dialing 945-4277
4. Cheque payments are accepted in our drop box located outside the Customer Service door.
5. Payment in cash at the Bank

We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

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