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Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

Customer Change Request

Customer Information - Step 1 of 3

Contact Information

Please complete the form below and be sure to enter information in all the required fields.

Use the "Continue" and "Go Back" buttons at the bottom of each section to navigate the various sections of the form.
Your account number can be found on a copy of your Cayman Water bill or via the MyAccount customer portal online.

Tenant Information (if applicable)

If there is a Tenant at the Service Location, please contact them to coordinate the requested change(s).

Service Location

Please fill out this section regarding the location where service is being requested.
Check all changes that apply.
Tell us more about your change request.

Additional Comments and/or Special Instructions

Include any special considerations or requests relative to your application. CWC will attempt to accommodate customer requests as best as possible.

Confirmation and Submission

Please verify that all the requested information has been provided in the previous sections.

Failure to provide all necessary details can result in delays in making your requested changes.

By submitting this form you hereby authorize Cayman Water to complete the changes requested.
Customer Consent

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Customer Service Office Reopening

 

In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

1. A maximum of 2 customers will be allowed to be in the office at any time;
2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
3. All visiting customers must wear a face mask while in the building;

We have multiple bill payment avenues open which include:

1. Paying through online banking
2. Paying online using My Account portal – https://myaccount.caymanwater.com
3. Paying by telephone by dialing 945-4277
4. Cheque payments are accepted in our drop box located outside the Customer Service door.
5. Payment in cash at the Bank

We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

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