In light of the recent developments regarding the management of the spread of COVID-19 in the Island, Cayman Water Company continues to do its part to help prevent its spread. Our offices at Regatta Office Park, Windward 3, 4th Floor will continue to be closed to the public from March 30, 2020 until further notice.
Customers who experience service interruption should call our hotline 945-4347. Our Customer Service staff may be contacted by email at service@cwco.com
Cayman Water Company understands that some customers will be facing unusual hardships due to the effects of the COVID -19 virus and its impact on the Cayman Islands economy. As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis.
We are therefore suspending disconnections for non-payment effective immediately to ensure that everyone has access to clean water during this crisis, and to give customers who may be experiencing financial hardships extra time to make payments. We urge these customers to pay what they can afford to avoid building up a large balance that may be difficult to pay down later.
We also urge all customers to pay their bills through one of the many alternative methods we have set up for bill payment so as to avoid visiting our offices as far as possible.
• Setup online payment by visiting https://caymanwater.com and registering for MyAccount portal access.
• Pay online using MyAccount login via https://myaccount.caymanwater.com
• Pay by telephone by dialing 945-4277
Check payments are accepted in our drop box located outside the Customer Service door. When paying over the counter please remember to stay at least 3 feet from the next person.
Please remember to wash your hands completely and frequently keeping your surroundings sanitized. It is important to work together to keep our families and ourselves safe during this time. We can work together to lessen the impact from this virus.
We are making every effort to keep our staff and any members of the public who may need to visit our offices safe and ask you to do your part in assisting us to do so.
