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Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

History of Cayman Water

History

Early Years

Cayman Water was established in 1973 as a private water utility in Grand Cayman, the largest island in the Cayman Islands group, and obtained its first public utility license in the Cayman Islands in 1979.

The company realized significant growth by capitalizing on our exclusive water utility franchise in Grand Cayman, as well as acquiring a number of other established businesses in the region. We leveraged these acquisitions, using our technical expertise and regional knowledge, to obtain contract extensions and new projects.

Utilization of SWRO

We installed our first SWRO plant in 1989 and now have more than 25 years of design insight and operational experience with this technology. SWRO is used in all the company’s operations. Our water production and distribution business model was first introduced in the Cayman Islands in 1990, and is now used throughout the company’s operations.

Cayman Islands

Cayman Water Company operates three plants in order to produce piped drinking water on Grand Cayman.

Current Status

We supply water to a variety of customers including residences, hotels and resort properties, and government-owned utility companies. We currently operate 3 desalination plants of various capacities in the Cayman Islands.

Timeline

  • Before 1990
  • 1990 to 2000
  • 2000 to Present

1973 – Cayman Water Company incorporates in the Cayman Islands to provide water and sewerage services to the Governor’s Harbour residential development on Seven Mile Beach, Grand Cayman.

1975 – Company installs its fi­rst seawater distillation desalination unit in Grand Cayman with a production capacity of 50,000 gallons of water per day.

1979 – Company receives a 20-year water production and distribution license from the Cayman Islands government to supply the West Bay Beach area of Grand Cayman. Water production is relocated to the present Abel Castillo Water Works site in Governor’s Harbour.

1989 – Company partners with Reliable Water Company for the provision and operation of its ­first seawater reverse osmosis desalination plant.

1990  Company receives a new 20-year potable water production and distribution license from the Cayman Islands government for the provision of water to Seven Mile Beach, Grand Cayman and expands its service area into the district of West Bay, Grand Cayman.

1996  Company retires its last seawater distillation desalination unit in Grand Cayman and transitions to 100% seawater reverse osmosis desalination.

2002  Company acquires the Ellesmere Britannia water production and supply operations serving the Hyatt and Britannia Village on Grand Cayman.

2004  HURRICANE IVAN. Grand Cayman sustains catastrophic damage from wind and flooding. Water service recommences with the Company’s Governor’s Harbour and West Bay plants within 36 hours after the hurricane.

2008 Company expands its West Bay seawater desalination plant to 910,000 gallons per day.

Key Links

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Our History

Learn about the water desalination plants in Cayman.

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Customer Service Office Reopening

 

In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

1. A maximum of 2 customers will be allowed to be in the office at any time;
2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
3. All visiting customers must wear a face mask while in the building;

We have multiple bill payment avenues open which include:

1. Paying through online banking
2. Paying online using My Account portal – https://myaccount.caymanwater.com
3. Paying by telephone by dialing 945-4277
4. Cheque payments are accepted in our drop box located outside the Customer Service door.
5. Payment in cash at the Bank

We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

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