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Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

Britannia

Grand Cayman, Cayman Islands

Britannia Tank _ port

Location: Seven Mile Beach, Grand Cayman
Capacity: 715,000 US gallons per day (2,700 m3 per day)
Commissioned: 2002

This facility was purchased by Consolidated Water Co. Ltd. in 2002 and is located on the island of Grand Cayman, near the Hyatt Britannia Resort. At the time of purchase, the facility had a production capacity of 410,000 US gallons per day. In 2005, the Company undertook a major rebuilding and expansion of the facility, which included replacing the plants hollow fiber membranes with the more common spiral wound membranes. The current capacity of the facility is 715,000 US gallons per day.

In addition to the desalination equipment, this site also includes 800,000 US gallons of potable water storage, disinfection equipment and distribution equipment. The drinking water produced by these facilities is distributed via he Company’s pipelines to homes, businesses, hotels and tourist accommodations in the area. Water from this facility is also used to irrigate the golf course located at the Hyatt Britannia Resort.

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    Customer Service Office Reopening

     

    In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

    1. A maximum of 2 customers will be allowed to be in the office at any time;
    2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
    3. All visiting customers must wear a face mask while in the building;

    We have multiple bill payment avenues open which include:

    1. Paying through online banking
    2. Paying online using My Account portal – https://myaccount.caymanwater.com
    3. Paying by telephone by dialing 945-4277
    4. Cheque payments are accepted in our drop box located outside the Customer Service door.
    5. Payment in cash at the Bank

    We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

    As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

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