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Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

Retail Services

Retail Water Services

What We Do

Consolidated Water provides distribution, design, installation and management services. Our retail water sales distribution area, located in Grand Cayman, Cayman Islands, boasts a total system loss of less than 5% between metered Bulk production and metered Retail Sales.

Distribution System Services

We enter into standard contracts with hotels, condominiums and other properties located in our licensed area to provide potable water.

Because our license requires us to supply water to developments in our licensed area, the planning department of the local government will routinely advise us of proposed developments. This advance notice allows us to manage our production capacity to meet anticipated demand.

The new Retail Water target location is taken on board as a franchise area. Consolidated Water will provide the initial capital injection to source, test and purify the feed water, and distribute the resulting potable water to the catchment area.

Consolidated Water designs and employs the best treatment, desalination and conversion methods, and the distribution system is designed and developed to meet current and future water demand in the catchment area.

The Company also addresses the installation of all meters and the management of all billing systems associated with the ensuing Retail Water supply. We bill on a monthly basis, based on metered consumption. Bills are typically collected within 30 to 35 days after the billing date and receivables not collected within 45 days subject the customer to disconnection from water service.

Customers who have had their service disconnected must pay re-connection charges.

Key Links

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Our History

Learn about the water desalination plants in Cayman.

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Customer Service Office Reopening

 

In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

1. A maximum of 2 customers will be allowed to be in the office at any time;
2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
3. All visiting customers must wear a face mask while in the building;

We have multiple bill payment avenues open which include:

1. Paying through online banking
2. Paying online using My Account portal – https://myaccount.caymanwater.com
3. Paying by telephone by dialing 945-4277
4. Cheque payments are accepted in our drop box located outside the Customer Service door.
5. Payment in cash at the Bank

We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

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