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Cayman WaterCayman Water
  • Home
  • Customers
    • MyAccount – Customer Login
    • MyAccount – Register Your Account
    • How to Apply for Water Service
    • Apply for Water Service Online
    • Request a Change in Service
    • Current Rates
    • How to Pay your Bill
    • Sign up for SMS Alerts
    • Frequently Asked Questions
    • Customer Forms
  • Community
    • Our Service Area
    • Water Quality Facts
    • News and Events
    • Sustainability
  • Company
    • About Cayman Water
    • Our History
    • Our People
    • Jobs / Careers
    • Memberships
    • Technology
  • Contact CW
    • Online Contact Form
    • Report a Problem
    • Request Developer Information

Water Quality Facts

Cayman Water piped water is desalinated seawater produced using reverse osmosis desalination. Raw feed water is extracted from wells drilled deep into the limestone bedrock beneath the Island. This water is pristine seawater with none of the contaminants usually associated with open seawater sources.

Salt in the seawater is separated from the fresh water using a process called reverse osmosis. This process pressurizes the seawater and semi-permeable membrane elements allow freshwater to pass through to one side of the elements leaving brine water and contaminants on the other. The fresh water is then finished in the post treatment process to produce potable water that is healthy and wholesome to drink.

Water Quality Details

Water Quality

  • ♦ Total Dissolved Solids ≤ 200 ppm (parts per million)
  • ♦ pH = 7.00 average
  • ♦ Chlorine = 0.25 ppm free average
  • ♦ Seawater TDS (total dissolved solids) are approx. 38,000 ppm so 99.5% of the salt is separated from the seawater to make fresh drinking water.
  • Total Dissolved Solids Breakdown (major constituents)

  • ♦ Alkalinity as CaCO3 – 5 to 12 ppm average
  • ♦ Total hardness as CaCO3 – 10 to 20 ppm average
  • ♦ Sodium as Na – 95 ppm average
  • ♦ Chloride as Cl – 65 ppm average
  • Finished water chemical additions

  • ♦ Chlorine (calcium hypochlorite) dosed to achieve 0.25 ppm free chlorine residual.
  • ♦ pH stabilizer- a high grade sodium hydroxide, dosed to achieve +7.00 pH.
  • ♦ Corrosion inhibitor- a zinc-orthophosphate polymer dosed to achieve 0.5 ppm Zn and control corrosion below 5 mpy for mild steel.
  • Testing

  • ♦ Daily – twelve samples, TDS, Conductivity, pH, chlorine, hydrogen sulfide, corrosion.
  • ♦ Weekly – five samples, sodium, chloride.
  • ♦ Monthly – 63 samples, total coliform, faecal coliform, by Water Authority-Cayman, three samples, mass spectrum  analysis for TDS breakdown tested by overseas lab.
  • ♦ Annually – 3 sets of samples for inorganic chemicals, organic chemicals (pesticides and volatile organics), disinfection  by-products, and microbiological contamination tested by overseas lab.
  • How to Contact Us

    Main Office Address
    Regatta Office Park, Windward Three,
    4th floor, West Bay Rd.

    Key Phone Numbers
    Main-345-945-4277
    Fax – 345-949-2957
    Emergency – 345-945-4347

    Email Addresses
    General – info@caymanwater.com
    Service – service@caymanwater.com
    Jobs – jobs@caymanwater.com

    Key Links

    MyAccount Login

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    Our History

    Learn about the water desalination plants in Cayman.

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    © 2021 · Cayman Water

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    Customer Service Office Reopening

     

    In light of the revised Regulations regarding Suppression Level 3, Cayman Water Company has reopened its Retail Customer Service offices at Regatta Office Park, Windward 3, 4th Floor to the public. We are taking every precaution to ensure the safety of our customers and staff, and the following safety procedures will be in place:

    1. A maximum of 2 customers will be allowed to be in the office at any time;
    2. Customers waiting for their turn to enter the office will be required to maintain at least 6 ft distance from any other persons. Signs will be in place on the ground floor to guarantee the 6 ft distance;
    3. All visiting customers must wear a face mask while in the building;

    We have multiple bill payment avenues open which include:

    1. Paying through online banking
    2. Paying online using My Account portal – https://myaccount.caymanwater.com
    3. Paying by telephone by dialing 945-4277
    4. Cheque payments are accepted in our drop box located outside the Customer Service door.
    5. Payment in cash at the Bank

    We encourage our customers to use these various avenues to make payment as far as possible so as to reduce the number of persons visiting the office at any time. On a case by case basis, we are currently offering payment plans for customers who are struggling with severe financial difficulties. Please speak with one of our Customer Service Representatives for further information.

    As an essential service, Cayman Water is committed to provide you with a safe and reliable source of water through this crisis. We appreciate your patience during this time as we make the necessary adjustments to put everyone’s safety first.

    Report a Problem

    What is 7+4?